Note: Only employees can change their passwords with the Windows and Mac methods below, and they must be signed in to a College device to do so.

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Self Service Password Reset (SSPR)

 

1.

Forgot your password? Reset it at password.mc3.edu.

 

2.

 

  • Enter your full Montco email address, then enter the characters in the picture. Alternatively, you can select the speaker icon and enter the words you hear.
  • Choose Next

Note: Do not use your Montco username or you will receive an error.

The email entry field with a captcha below it.

3.

On the left side-bar, choose Text my mobile phone or Call my mobile phone, then enter your number and select Text or Call depending on your choice.

Option to choose between receiving a text code and receiving a phone call along with the phone number entry field.

4.

Enter the verification code you received and select Next.

Note: If you did not receive a text or call you, make sure that you have cell reception, then choose Try again. If issues persist, select the Contact your administrator option.

New password entry screen with password requirements

5.

Enter your new password in the first and second fields. Make sure they match and meet the requirements below, then choose Finish.

Note: The password needs to meet the following requirements:

Eight (8) characters in length

At least one (1) uppercase letter

At least one (1) lowercase letter

At least one (1) number or special character

You cannot reuse any of your last four (4) previously used passwords.

You cannot include your first name, last name, or username as part of your password.

Set new password screen with enntry and confirmation fields.

6.

Once you see the reset message, you can log into your Montco account using the new password.

Successful reset message

Reset Password via Connect Portal

 

1.

Log in to the Connect  portal. Enter your username and password, and then select Sign in.

Note: If you cannot log in to Connect, try using the guide above to change your password via text.

Connect portal sign in screen

2.

Type "change password" into the search field at the top.
Search for change password tool in Connect portal

3.

Choose Change Password and you will be taken to the password change form. Your username and current password will already be entered.

Enter your new password in the blank fields. Make sure they match and meet the requirements, then select Submit.

Update password screen

Password requirements

Windows

 

1.

While signed into a College Windows device, press the Ctrl+Alt+Del keys on your keyboard at the same time to bring up the menu. Choose Change a password.

Username entry screen

2.

If necessary, enter your username in the first field. Enter your current password in the second field. Enter your new password in the third and fourth fields. Make sure that they match and meet the password requirements.

Note: The password requirements will not be shown in the change a password screen.

Change a password screen in Windows

Password requirements

Mac

 

1.

While signed into a College Mac device, select the Apple on the top left and choose System Preferences

Sytem preferences in Apple menu.

2.

Select Users & Groups from the System Preferences menu.

System preferences menu with Users & Groups highlighted

3.

Select Change Password.

Users & Groups menu

4.

Enter your current password in the first field. Enter your new password in the second and third fields. Make sure that they match and meet the password requirements. You may enter a password hint in the fourth field. If you decide to add a hint, please do not make it your password. Select Change Password to update your password.

Note: If you are prompted to also change your Keychain password, please do so. Otherwise, you will be prompted to enter your Keychain password (which will be your old password).

Username entry screen

Password requirements

If none of the items in this guide help you change your password, do not hesitate to reach out to the IT Service Desk.

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